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Terms & Conditions

Postage & Packaging:-

All items are set at immediate payment only. Postage and Packaging costs are to cover labour and materials in packaging, and delivery.

Payment:-

We accept payments via PayPal only, we do not accept cheques or postal orders.

Delivery:-

  • Most of the items are sent by Royal mail 48 Hours but we use 48 Hours Tracked Service as well.

  • Once posted goods are in the hands of Royal Mail, we are not liable for late deliveries or any other claims.

  • We aim to dispatch the item on the day we receive the order ensuring it’s before 2.00 PM, but items may be dispatched within 2-3 days (except weekends).

  • If your item is returned to me as undelivered by the post office then the postage will need to be repaid before the item is sent again.

  • If item has not been received within 14 working days please contact via info@malayapparel.co.uk messaging to Malay Apparel.

Items Pictures (Photos):-

Please Note that we take the pictures from original garments and the colour of the garment may be slightly Vary due to lighting effects.

Refunds and Exchanges:-

  • You are more than welcome to return or exchange your purchase.

  • Please Note that for exchange the item buyers need to pay the original postage cost.

  • Refunds shall be issued if goods are not as described or Faulty.

  • All postage, packing costs, and returns are to be paid by the buyer.

  • Items should be sent back in the condition in which the buyer received the items in.

  • Refunds will be issued for the Sale Price of the items only.

  • Refunds will only be given if the item is returned within 30 days after receiving the items, and all tags and original packaging must still be intact.

  • Refunds will be given once the items have been received by us, please send your item by a track able method, because if we do NOT receive the items we will be UNABLE to refund.

  • Please include the document you received with the items, or your user ID and Item number with your return, for a faster refund.

  • Return postage costs for items will not be refundable.

  • These policies do not affect your statutory rights.

Feedback:-

  • We aim to ensure that our customers are happy and once a Positive feedback has been left, our automated feedback system will leave a Positive feedback for you.

  • Do not hesitate to get in touch about problems or queries by emailing.

  • Malay Apparel will try the best to resolve all circumstances rather than leaving any negative feedback.

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